Please be advised all e mails are only accessed during school hours.
|What is the contact regarding?||Who to Contact||Contact Details|
|Information about school fundraising or supporting the school through being involved with fundraising events||FOMS||[email protected]|
|Queries about general school activities such as clubs, school meals, trips, absence, leave of absence requests, newsletters, drop off, new starters, and home time arrangements.||School Office||
Mrs Hawley, Mrs Adams and Mrs Rolfe
|Initial concerns or queries regarding class based learning, something that has happened in class, or at playtime during the school day, behaviours at school home learning.||Year Teams|
|Concerns about your child’s learning or behaviour at school.||SENDCO||
Mrs Hemsley via the School Office
|Concerns about your child’s behaviour at home||Pastoral Support Team||Phone call to school office – 02392 462470 to ask for a call back.|
Concerns about the behaviour or conduct of a member of staff.
Where you feel an issue or concern has not been resolved by your contact with the Year Teams
|Deputy Headteacher / Headteacher||
Phone call to school office – 02392 462470 to ask for an immediate Safeguarding call back or appointment
Email to [email protected] marked for the attention of Headteacher or Deputy Headteacher
Where you have a concern about the behaviour or conduct of the Headteacher.
Where you feel an issue or concern has not been resolved by the Headteacher
|Chair of Governors||Letter addressed to Chair of Governors via the school Office who will contact the Chair for them to collect.|
Where parents feel a concern has not been resolved appropriately through informal discussion and communication they can use the school complaints procedure to start a formal process. The school complaint policy is available on the school website. Please be advised to check the list of exclusions contained within the policy to ensure it is the correct process for the circumstances within your individual complaint.
|Headteacher, unless the concern is about the Headteacher, in which case it would go to the Chair of Governors||Please follow the process in the Complaints policy.|